Support

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Find answers, guides, and support for everything BongoChat. Search our help center or browse categories below.

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Categories

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Getting Started

Download, create your account, and set up your profile in minutes.

Account & Privacy

Manage your settings, privacy, and secure your BongoChat account.

Messaging & Groups

Chat basics, group management, media sharing, and BongoQR.

Troubleshooting

Resolve connection issues, notifications, and app performance problems.

FAQ

Frequently asked questions

Quick answers to common BongoChat questions.

How do I create a BongoChat account?

Download BongoChat from the Google Play Store, open the app, and enter your phone number. You'll receive a verification code via SMS. Once verified, set up your profile name and photo, and you're ready to start chatting!

How do I reset my password or PIN?

On the login screen, tap "Forgot Password" or "Forgot PIN." You will be prompted to verify your identity via the phone number linked to your account, after which you can set a new password or PIN.

How do I use BongoQR to add friends?

Go to the Chats tab and tap the QR code icon in the top right. You can show your unique QR code for a friend to scan, or tap "Scan" to scan their code. Once scanned, you'll be instantly connected!

Are my messages really private?

Yes. BongoChat uses end-to-end encryption for all private chats and group conversations. This means only you and the person you're communicating with can read what is sent — not even BongoChat can access your messages.

What is the difference between Moments and Stories?

Moments are permanent posts that live on your profile, similar to a social media feed. Stories are temporary photo or video updates that automatically disappear after 24 hours. Use Moments for lasting updates and Stories for quick, authentic daily glimpses.

Why am I not receiving notifications?

Check your phone's system settings to ensure BongoChat is allowed to send push notifications. Also, verify inside BongoChat's app settings that notifications are enabled for the specific chats or groups you care about.

How do I earn and use Bongo Points?

You earn Bongo Points automatically by logging in daily, chatting, and posting Moments or Stories. Visit the "Bongo Points" section in your profile to view your balance and redeem them for available perks and features.

Still need help?

Our support team is here to assist you. Reach out and we'll get back to you as soon as possible.

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